Shipping policy

Last Updated: September 18, 2026

At Ap Ki Zaroort (آپ کی ضرورت), we aim to deliver your orders safely, quickly, and reliably. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Delivery Coverage

We currently offer delivery within Pakistan.

Delivery availability may vary depending on the location and courier service coverage. Some remote areas may require additional delivery time.

2. Order Processing

Orders are normally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or periods of unusually high order volume, processing may take longer.

3. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

  • Major cities: 2–4 business days
  • Other areas: 3–7 business days
  • Remote areas: 5–10 business days

These are estimates and are not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before order confirmation.

From time to time, Ap Ki Zaroort may offer promotional free-shipping deals.

5. Cash on Delivery

Where available, customers may choose Cash on Delivery (COD) as a payment method.

For COD orders, customers should provide a valid phone number and complete delivery address so that the courier can contact them.

We reserve the right to contact customers to confirm COD orders before dispatch.

6. Accurate Delivery Information

Customers are responsible for providing accurate:

  • Full name
  • Phone number
  • House/building number
  • Street/area
  • City
  • Postal code, where applicable

Ap Ki Zaroort is not responsible for delivery delays or additional charges caused by incorrect or incomplete information provided by the customer.

7. Tracking

Where tracking is available, we may provide a tracking number or delivery information after your order has been dispatched.

You may use the provided tracking information to monitor your shipment through the applicable courier service.

8. Delivery Attempts

The courier may make multiple delivery attempts depending on its policies.

If the customer is unavailable, provides an incorrect address, does not answer the phone, or refuses an order, the shipment may be returned to us.

Additional shipping charges may apply if the customer requests that a returned order be shipped again.

9. Delayed Deliveries

Delivery times may be affected by circumstances outside our control, including:

  • Weather conditions
  • Road closures
  • Public holidays
  • Courier delays
  • High order volumes
  • Security restrictions
  • Natural disasters
  • Incorrect delivery information
  • Other unforeseen circumstances

We will make reasonable efforts to assist customers when a shipment is delayed.

10. Damaged Packages

Please inspect your package when it arrives.

If the package appears seriously damaged, please take photographs or video of the package before opening it and contact Ap Ki Zaroort as soon as possible.

If the product inside is damaged, contact us according to our Return & Refund Policy.

11. Missing or Incorrect Items

If you receive an incorrect, incomplete, or missing item, please contact us promptly with your order number and relevant photographs or videos.

We will review the issue and, where appropriate, arrange a replacement, missing item, or other suitable resolution.

12. International Shipping

At this time, Ap Ki Zaroort does not offer international shipping unless specifically stated otherwise on our website.

If international shipping becomes available, this policy will be updated accordingly.