Refund policy

Last Updated: September 18, 2026

At Ap Ki Zraoort, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we’re here to help.

1. Returns

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.
  • The product is returned with its original packaging, accessories, and documentation.
  • The product has not been installed, modified, damaged, or tampered with.
  • You provide your order number and proof of purchase.

Important: Water-filter cartridges and filtration components that have been opened, installed, or used generally cannot be returned for hygiene and safety reasons, except where the product is defective or was sent incorrectly.

2. Damaged or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a product that is:

  • Damaged during shipping
  • Defective
  • Missing parts
  • Different from what you ordered

contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos/videos of the product
  • Photos of the packaging and shipping label
  • A brief description of the issue

After reviewing your claim, we may offer a replacement, exchange, repair, or refund, depending on the circumstances.

3. Non-Returnable Items

The following items are generally not eligible for return:

  • Used or installed filter cartridges
  • Opened consumable filtration products
  • Products damaged through improper installation or use
  • Products modified or repaired by an unauthorized person
  • Items returned without their original packaging where the packaging is required for resale
  • Products returned after the applicable return period

4. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable original payment method or another agreed method.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

5. Return Shipping

If the return is due to our error, such as receiving an incorrect, defective, or damaged product, Ap Ki Zraoort may cover the reasonable return shipping cost.

For returns due to a change of mind or ordering the wrong product, the customer may be responsible for return shipping costs.

6. Exchanges

If you need to exchange an eligible product for another product or replacement, please contact our customer support team. Exchanges are subject to product availability.

7. Warranty & Defective Products

If your product develops a manufacturing defect after the standard return period, it may still be covered under the applicable manufacturer's warranty.

Warranty coverage does not normally apply to damage caused by:

  • Incorrect installation
  • Improper use
  • Failure to follow installation instructions
  • Physical damage
  • Unauthorized modifications
  • Normal wear and tear
  • Using incompatible replacement parts or cartridges

8. How to Request a Return

To request a return or refund, contact our customer service team with:

Order Number:
Customer Name:
Phone/Email:
Reason for Return:
Photos/Videos (if applicable):

Our team will provide instructions for the return process.

9. Refund Eligibility

Refunds are subject to inspection and approval. If a returned product does not meet the requirements of this policy, we may reject the return or issue a partial refund where appropriate.

10. Contact Us

For return, refund, replacement, or warranty inquiries, please contact:

Ecopure Customer Support
Email: apkizaroort@gmail.com
Business Address: Lahore, Pakistan